Maybe they need to turn on the air conditioners a bit more. The chips are a bit sticky for table games, and the place has an overall sticky feel to it. I came here on opening day, and this was my second time (some 5+ years later). Horseshoe you will loose a lot of good customers over the simple stuff that can be avoided. Well I gave her (security) my 1 cookie then entered the casino, and I ended up walking right back out because after being treated in such a negative way and put on blast over a cookie, the casino vibe was gone at least for Horseshoe. I thought it was going through a scanner or something. She then said in a very angry loud voice “YOU CANT BRING A COOKIE IN HERE, YOU HAVE TO TROW IT AWAY, WHAT DO YOU WANT TO DO.” Wow really! There may have been a sign posted saying Horseshoe is checking purses for food, or no food allowed but I didn’t see any such signs giving her permission to check my purse. Then she found a cookie, yes 1 cookie wrapped in plastic in the bottom of my backpack purse. The the security girl snatched my purse zipper open so harshly, I’m thankful the zipper didn’t break.

Bad staff attitudes, didn’t know they checked purses. 6-6-2020 approximately 12am, First time back since 2019, NOT returning.

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